ViaVan Reviews

Unreliable, lie about how far away they are so you end up standing around for absolutely ages. Not fit for purpose

Worst service in the market!
App doesnt work properly, their GPS doesn't provide an exact pick up point or drop off and the worst is that every time you try to book a ride and it doesnt work out because of their system, they will block the amount of the ride for up to 5 business days ...Yesterday was trying to book a ride and it didnt work, had to try 7 times. The next day i realized that they blocked almost 80euros in my account and I could use the service.

From my experience in Milton Keynes overall not too bad considering the prize one pays. I found that it’s always best to allow plenty time especially when in a rush .There are some very good drivers to name a few Angus , Sid C , Farhan S and many more , they would go an extra mile to make the journey pleasant .You get the worst one Appan O , Tafweez , Omar O (he used to be so kind and considerate )
On the positive side support has always been prompt and have refunded credit and/or redressed the issue.

0 stars!!! Horrible experience. The cabs are always late. The app doesn't work properly. It was good till November and now it is appaling. I have been waiting for a taxi for past 30 minutes. Yesterday my app was not working so I couldn't even cancel my booking! Worst of it is I paid 85 pounds!!!

A fraud! Don’t used Viavan!

My account has been hacked into, which I learnt when my bank called to warn me of a number of attempted rides on the same day.
When speaking to customer services, a rather rude and unapologetic lady claimed they had no fraud team and all issues like that would be dealt with in 3 to 5 days over an email.
So now I have to count my loses and cancel my card.
Considering it’s impossible to get rides with ViaVan anyway, I say take your business elsewhere.

Via van started with a good service, now it is awful, they dont have enough drivers, the customer service is too poor. They give you credit as compensations and you can only use £1 at a time, useless.
They bought electric cars which are only available to ride for 2 and a half hours and they fired many drivers, now those car are useless as well.

I hope a new company will come soon to Milton Keynes, so we can then definitely stop using Via Van. It is the worst company I ever had to use. Avoid it if you can

I Wish I Could Give 0 Stars Or Minus Stars. Its Nearly Impossible To Get A Cab With This Company. Just dont Bother Wasting Your Time Unless You Dont Mind Trying To Get A Cab For An Hour Then Waiting 20Mins For It To Come. With No Exaggeration, Definately The Worst Ever Cab Company To Be Introduced To Mankind. Honestly Does Not Deserve A Space In The Market. Generally A Very Useless App.

I tried to use it regularly to go to work from last 3 months but unfortunately very unreliable service as you never know when they will be too busy and have no drivers at all. It happens every other day.
I wouldn’t recommend to use this service for work or Airport as you might get late or miss the flight .
Milton Keynes user

I believe in all honesty viavan is the worst company , the worst with no exageration I dont recommend booking with you are in a a rush because it makes you even more late. Always cancelling and rebooking after you waited 18 mins for you driver. Always gives drivers from so far away so you have to wait very long. It is horrible i booked at 9:39 and my driver came at 10:07 .. enjoy

£20 free credit when you sign up with my referral code "daniel2u3c". Via Van is cheaper than Uber but cabs sometimes take a bit longer to come, even when booking a private ride.

I am skeptical about the negative reviews on this website. I think it's a competitor trying to damage the business as you will see some ridiculous reasons for disliking this business, e.g. One guy put a bad review even though he'd never used viavan because he felt he should give support to the other reviewers.

It is cheaper than Uber, and this is the only good thing I can say about this company. They are constantly either late, or come to early and in the latter case they will not wait untill the previously agreed pick up time, but just drive away, so I advise against using if you are in a rush. They often cancel rides and move the drivers to other customers. Don't think this is a taxi service, it's more like a not-so-efficient public transport, and for the quality they offer it's hugely overpriced.

Never use this app if you are in a rush and need to get somewhere on time. When booked it it's said 4mins ETA arrival, 5mins later it showed 5mins ETA arrival, then 6min, 7mins and then got cancelled. I received an automated message saying that the driver had to cancel my trip as was waiting for me at the pick up and I apparently didn't show up. Eh??? It was not anywhere near me. So unreliable. Try only if you want to try out your luck. Ended up ordering the good old Uber.

Never used this company but they have hacked into my bank and stolen money. I don't even live in London. My bank have told me they are now investigating them for fraud. Like someone else had already said, only put one star because, there isn't a way to put zero. Be very careful of using this company. Absolutely disgusted with them.

One star because there isn't a zero rating available!

The driver never showed up and didn't answer the phone. I had a text message to say they had rebooked a new driver (15 mins after the time my driver was supposed to have arrived) and then I received a text saying "Oh no! We couldn’t find you a new driver. You won’t be charged, and if you’d like to rebook, you can do so now in the ViaVan app."

Stick to Uber!

RIDICULOUS Company.
I've been asking for an invoice since DECEMBER, with something around 15 emails and they've always found the most stupid excuse to not giving it to me. First it was only at the end of the month (december). Then they said I misunderstood, is at the end of the following month (Jan). Oh, something went wrong, now is possible only at the end of Feb... They swore I would have it, but I was in the queue since they had a lot of requests.... now is April, 5 months and no invoice yet.
COMPANY OF BUFFOONS